customer orientation

1. Title of the training:

Customer Orientation (A non-Award Course)

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2. Training objectives:

At the end of this training, candidates will be able to develop:

❖ A team spirit.
❖ A sense of duty to their teams.
❖ Sharing know-how.
❖ A collective commitment to quality.
❖ A better welcome to customers.
❖ A better approach to customers.

❖ The added value par excellence.

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3. Concerned audiences:

❖ Heads of departments.

❖ Section Managers.

❖ All employees with responsibilities to run a service department.

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4. Pedagogical content:

The training program includes 5 modules - theory of methods

Module 1

Develop the motivation of your team

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Module 2

Build team spirit

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Module 3

Build trust

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Module 4

Communication and information / Customer reception

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Module 5

Skilfully manage customer service

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Practical exercise

Role games

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5. Duration of training : 2 days / 12 hours

6. Price per person : Please contact us for more details.

7. Number of participants : Training centre : min.08 max.15 - External : according to the customer

8. Name of trainer : Mr. Ralph Michel PERNET

9. Follow-up after the training in the companies is offered : Following the training, a follow-up will be done in the company with the management, once a month for 3 consecutive months.