1. Course title:

Customer service excellence

 

2. Objectives:

❖ The workshop will be conducted in an interactive manner to help participants acquire knowledge, skills and good attitudes in providing excellent customer service.

❖ To meet customer needs by consistently and consciously providing high quality service and being responsive to changing needs. Adopt a mindset of loyalty to the leader.

 

3. Concerned audiences:

❖ All employees.

❖ Supervisors.
❖ Managers.

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4. The content of the course is as follows:

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Module 1

How to start​

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Module 2

Move to higher service​

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Module 3

Give the best of yourself​

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Module 4

Internal and external customers​

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Module 5

Taking care of your appearance​

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Module 6

Dealing with difficult customers​

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Module 7

Final note

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5. Total duration : 2 complete days – 12 hours of training

6. Price per person : Please contact us for more details.

7. Number of participants : Training centre : min.08 max.15 - External : according to the customer

8. Name of trainer : Mr. Iqbaal BADULLA

9. Certificate : Certificate of attendance.

10. For the organisation : Process in 3 phases which are essential to the success of the program.
A. Pre-training : 1 hour meeting with the department head - Supervise the outcome and the expected results - Understand the operating system - 3 hours on site - Meeting with the floor supervisors - How the work is organised .

B. Training Delivery : 12 consistent and intensive workshop hours.
C. Post-training : At the end of the training sessions - Feedback session with heads of department and supervisors - Follow-up after 1 month of training - One hour session with heads of department and trainees - Applying theory to practice .